Call Center Coordinator at Veiovis, LLC.

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Call Center Coordinator

Tamuning, Guam | Health Care Delivery | Full-time

Job Summary:
Reports directly to the Call Center Team Lead and responsible for answering telephone inquiries and channels them to appropriate parties, typing all correspondences and performing various administrative functions for the team.

Essential Duties and Responsibilities:
• Answer multi-phone lines with ability to manage more than one call at once.
• Transfer calls and take messages in a manner so that communication is accurate, complete and timely.
• Track messages, route accordingly and ensure they are answered.
• Take patient demographics and other patient information to ensure the transition at the time of the appointment is easier and more effective for the patient.
• Schedule appointments for follow-up, established and new patients; ensure that the scheduled appointment is within the organizational standards of being seen timely.
• Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.
• Answer all phone calls within 2 minutes of the call hitting the system.
• Answer and end all phone calls within the set dialogue parameters established by Marketing and Health Care Delivery leadership.

Education & Experience:
1. High School Diploma or equivalent
2. Minimum of one (1) year experience with impressive track record in providing professional nursing care for clinic patients following established standards and practices. Experience in providing warm and pleasant customer service.
3. Effective team player. With very good interpersonal relationship skills and can work and relate well with co-employees, patients and customers.
4. Must have the behavioral sensitivity, maturity, diplomacy and tact in addressing complex situations and handling irate customers.
5. Outstanding oral and written communication skills.
6. Ability to prioritize and re-prioritize as situations and needs change throughout the workday
7. Ability to multitask and organize workflow to meet deadlines
8. Strong ethics and a high level of personal and professional integrity.
9. Must have basic familiarity on federal and state laws and requirements relating to healthcare management.
10. Computer literate and very highly proficient in using MS office programs.

Application Form

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Application Form